Organic Supermarket Visits, In-Market and On-Shelf

Posted on August 22, 2018

Australia’s reputation on the global stage is solid. Clean, green manufacturing and stringent organic certifications have ensured that we live up to our reputation as a land of beauty rich and rare. No small part of this owes to our geographic isolation – and this is both our greatest challenge and our greatest opportunity.

Australian businesses are commonly unaware of the demand for their products, how to get those products into the right hands and on the most lucrative shelves. Combined with cultural nuances that sometimes seem hazy at best; as a nation, too many opportunities are passing us by.

There are many ways to tackle this problem, but the most direct by far is to go to market yourself. This offers a number of advantages – from the chance to form timely and accurate insights, to the ability to build long term productive partnerships. Of course, it’s much harder (and the progress potentially much slower) if you go it alone.

Seeing this need – and this opportunity – Export Connect and Organic Industries of Australia set out to deliver an intensive Organic Market Visit Program for six brave Australian organic companies to travel to Singapore and Hong Kong together. The program, which concludes on 10 September with an insights forum, combines market research; competitor analysis; supermarket visits in August 2018; and meetings with buyers from retail, distribution and eCommerce channels.

Don Murray at Marketplace by Jasons, Singapore

Supermarket visits provide an opportunity to gauge marketplace trends for yourself. In this way, you can better understand the types of products currently on shelf, packaging, merchandising; and thus the opportunities in each market. We chose to target high-end supermarket stores as well as smaller neighbourhood shops and boutique stores that specialise in healthy and organic products. In this way, our clients would be able to form a comprehensive overview of the various stores, prices and people in each market.

In addition to supermarket visits, we outlined products of interest which were already onshelf and online in each market for our team, from price onshelf to product claims. This in-depth analysis aided our clients in creating an export price list and pitch to present to buyers during their curated in-market meetings.

Our first full day in both Singapore and Hong Kong was packed with supermarket visits to ensure that our team would have a good understanding of the market and their competitors before their appointments with buyers. We want our team to be as prepared as possible to answer any questions buyers may have. These questions might range from their product’s suitability in the market, to its ability to be promoted in the market.

Anni Brownjohn at Zenxin Agri-organic food, showcasing her product range on the shelves

In each city, we visited 8-10 supermarkets. Singapore saw visits to Fairprice and Fairprice Finest, Supernature, Brown Rice Paradise, Marketplace by Jasons, Little Farms, Cold Storage and Four Seasons Organic Market. Some of our clients already had their products in stores, which was a real treat for them – some for the first time – to be able to see their products on shelf in an overseas market! In Hong Kong we visited Marketplace by Jasons, Wellcome, Park N Shop, Taste, ThreeSixty, CitySuper, Oliver’s, GREAT Food Hall, Just Green Organic Convenience Store and The Store.

Only on-the-ground research, inherently up-to-date, can provide the most nuanced and relevant insights. We noted, in particular, certain differences between supermarkets in both markets.

Singaporean supermarkets and stores showed a strong organic/health food focus with many stores offering an organic-only section in their store. A majority of the smaller stores stocked more organic produce and functional foods than conventional produce. In Hong Kong, however, we noticed that there was not as much of a focus on organic food. While some supermarkets did stock organic produce and had dedicated organic sections, these sections weren’t as extensive as those in Singaporean supermarkets. Interestingly, some health and organic food specific stores were much smaller in scale and focussed primarily on online e-commerce websites for traffic. These stores were usually located in areas with a large population of expats and were stocked with international brands of health food, snacks and supplements.

Phil Gair (Trumps), Don Murray (Nature’s Haven), Janine Adams (Undivided Food Co.), Najib Lawand (Export Connect), Sherralee Tempest (Ozganics), Adelyn Chee (Murray River Organics), Peter Longhurst (Primal Foods Group), and Anni Brownjohn (Ozganics), outside Supernature on Orchard Road, Singapore

The future of Australian organic food manufacturing is bright. With golden soil and wealth for toil, the only thing between us and our opportunities is an aeroplane, an itinerary … and a strapping tour guide, to advance Australia fair.

To celebrate Organic Awareness Month, we will be providing more market insights from this trip – keep an eye out! And remember to book into our Organic Food Exporters Forum in Melbourne on 10 September. For those wanting insights beyond the organic space, Singapore and Hong Kong; we are also running a Food & Beverage Exporters Forum on the same day, looking at markets such as North America, China, and the Middle East; covering categories such as cereals, snacks, biscuits, beverages and baby food (to name a few). Register now to avoid missing out!

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